Terms of Service


These Terms and Conditions constitute a legally binding contract between the customer (“you”) and ANISS Pty Ltd (ABN 23 167 827 036) (“ANISS”) and apply to the ordering, purchasing, fulfilment and delivery of Direct Import Goods from the top level domain name studioaniss.com.au (“Website”).

Please read the following Terms and Conditions carefully before placing your order. The Terms and Conditions contain important information about ordering, processing, fulfilment and delivery of Direct Import Goods.

You agree to be bound by the Terms and Conditions by accessing the Website, regardless of whether you create an account or make a purchase.

If you breach any of the Terms and Conditions, you are prohibited to continue using the Website.

If you do not agree with any part of these Terms and Conditions you must leave this Website immediately.

These Terms and Conditions may be updated periodically by ANISS. Revisions will be posted to this page. You agree to be bound by any revisions.


“Direct Import Goods” means those goods available from ANISS via the Website.

“Order” means an Order for Direct Import Goods placed via the Website.

“Taxes” means any taxes (including goods and services tax and other value added taxes), levies, imposts, charges and duties (including stamp and transaction duties, import and export duties) imposed by any authority together with an related interest, penalties, fines and expenses in connection with them in relation to a transaction contemplated under these Terms and Conditions.


As a condition of creating an account with ANISS, you consent to us sending you Administrative Emails and Promotional Emails. In this document:

a) “Administrative Emails” involve details of account activity and purchases you have made.

b) “Promotional Emails” consist of product information, new offers and information about ANISS. You may choose to opt-out of receiving Promotional Emails anytime by simply clicking the unsubscribe button at the bottom of our emails and following the instructions.


You may place an order with ANISS by completing the order form on the Website and clicking the “Submit My Order” button.

When you place your order, we will issue you with an order number by email. Please note that this is not a confirmation that your Order has been accepted.

By placing an order, you make an offer to us to purchase the hats you have designed, or other product you have selected, based on these Terms and Conditions.

Information contained on the Website constitutes an invitation to treat. No information on the Website constitutes or should be deemed as an offer by us to supply any hats or other products, however ANISS will make every effort to supply the Hats you have designed to you, or other products you have selected for purchase.

We will notify you that your order is being processed by sending an order confirmation email to you. We do not formally accept your offer until your order has passed our internal validation procedures for:

verifying the bona fides of each order placed, for the purpose of preventing credit card or payment fraud; and

confirming with our suppliers that they are able to supply the Hats you have designed.

Formal acceptance of your offer will occur when we email you confirming your order and, where you have ordered bespoke or ready to wear hat(s), where we provide you with the first update on the making of your hat(s).

If we cannot process or accept your order after payment is received we will contact you by email or telephone.

You warrant to ANISS that all goods that you order are intended for personal, domestic, non-commercial use only.

You agree that, if your offer is accepted by ANISS in accordance with these Terms & Conditions, in addition to contracting with ANISS in relation to the purchase of certain products, you are also separately contracting with ANISS to arrange for the delivery of those products to your nominated address.

You agree and acknowledge that, if your offer is accepted by ANISS in accordance with these Terms & Conditions that ANISS is contracting to arrange for the delivery of the relevant products to your nominated address. ANISS is considered the importer of record in respect of those products and you must comply with all laws and regulations of the country in which you are receiving the products.

All Direct Import Goods are located outside Australia when an Order is placed.

ANISS and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.


You agree not to post or transmit to the Website any material which:

is threatening, defamatory, obscene, offensive, indecent, pornographic, abusive, discriminatory, liable to incite hatred, is in breach of confidence, or privacy, or is proprietary;

is not properly licenced for use on this Website;

violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person;

constitutes or encourages an illegal act — including criminal or civil liability, or acts which are otherwise prohibited by the law of any relevant country in the world;

infringes on the rights of a third party in any country in the world; or

has the potential to cause technical damage to the Website, or the equipment of other users of the Website (including, without limitation, viruses, trojans, worms, corrupted data or other malicious data or code).

You agree to not attempt to “hack” the Website or any other websites you do not own. This includes without limitation, trying to guess users passwords, “phishing”, accessing “hidden” URLs, attempting to trigger remote code for the purpose of accessing data or material you would not otherwise have access to.

You may not reverse engineer, decompile, or disassemble the ANISS hat designer, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation.

You agree that ANISS owes no royalty or licence fee to you or any third party for use of material which is posted or transmitted to the Website. This includes but is not limited to images of hats designed by you using our hat designer, and photographs of hats custom made for and sold to you. ANISS is free to copy, distribute or incorporate such material into the Website for commerical or non-commerical purposes.


ANISS may assign you a password and account identification to enable you to access and use certain portions of the Website. Each time you use a password or identification, you will be deemed to be authorised to access and use the Website in a manner consistent with these Terms and Conditions. ANISS has no obligation to investigate the authorisation or source of any such access or use of the Website. You are solely responsible for all access to and use of the Website by anyone using the password and identification originally assigned to you whether or not such access to and use of the Website is actually authorised by you, including without limitation all, communications and transmissions and all obligations (including without limitation financial obligations) incurred through such use of access. You are solely responsible for protecting the security and confidentiality of the password and identification information assigned to you. You will immediately notify ANISS of any unauthorised use of your password or identification or any other breach or threatened breach of this Website’s security.


If you decide to purchase hat(s) or other product from the Website, you agree to promptly pay the associated fee. You acknowledge that if you trigger a “chargeback” through your credit card provider we reserve the right to no longer conduct business with you.


You acknowledge that all discounts arising from Promotional Offers are applied to transaction amounts only after any existing account credit or gift certificate credit has been deducted from the total amount of your order.

Promotional offers cannot be used in conjunction with gift certificates.

Only one promotional offer can be used per order.

ANISS reserves the right to verify the validity of the Promotional Offers redeemed by you at any time. If we have reason to believe that there has been unauthorised use of a Promotional Offer then we can revoke this offer and cancel your order at our discretion.


Our returns policy for Direct Import Goods can be found here. This policy forms part of this agreement and we agree to provide refunds in accordance with this document.


ANISS, through our transaction providers Stripe and PayPal, employs the Secure Sockets Layer (SSL) technology to protect transactions with our customers. However ANISS will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner as a result of using this Website.


Subject to these Terms and Conditions, we will supply to you the products indicated on your order confirmation.

When designing your bespoke hats, the images displayed are a representation only, the actual products that is custom made for you may differ to the represented images. Your ability to return products is subject to the ANISS returns policy.

When your order items have been dispatched, we will email you to confirm shipment of each item including a tracking number for each item (if applicable).


“Standard Production” means crafting hat according to our standard production time and delivering with our chosen delivery method. This is the default option. The making of your ready-to-wear or bespoke products and delivery time takes up to 30 working days from the date your payment is received.

“Express Production” means we will prioritise your order and hand craft and deliver your order within 14 business days, where shipping with DHL Express, provided you have selected this option upon placing your order and paid the additional charges. If we are unable to ship with DHL Express to the delivery address supplied by you, we will contact you to discuss further.

Please note that we cannot allow changes to an Express Production Order once it has been submitted, as these will affect production which means we can no longer guarantee the Express Production estimated delivery date. Additional comments in your order that require further attention or additional craftsmanship can also impede meeting your estimated delivery date so we encourage you to avoid these.

We want to ensure your read-to-wear hat(s) still meet our high quality standards! With handcrafting hat, there are occasions when we make a mistake during the production process and need to start again making your order. In these instances we’ll do our absolute best to still meet the Express Production Timeframe but if we’re unable to, we will let you know immediately and refund the Express Production Charges in full. And if the new delivery date doesn’t work for you and you would prefer to cancel the order, you are of course entitled to a full refund.

In all instances estimated delivery times will be displayed at the checkout for your product.

Remakes & Refunds

If you receive your product and wish to return it for a remake or refund due to sizing or design changes or change of mind, we will express remake your product or refund you in full upon their return, including the Express Production Charges.


ANISS makes every effort to deliver your custom made and/or ready-to-wear product purchased from the Website according to the estimated delivery times provided at checkout. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays.

Every effort is made to ship your order according to the estimated delivery times provided. Estimated ship times may vary or change due to changes in supply or circumstances beyond our control. If your custom made Hats or other product has not arrived after the estimated delivery time, please contact us.

We encourage you to visit the “Your Account” section on our Website to view the delivery status of your custom made Hats or other product.

Unless otherwise agreed by us, we will deliver your custom made Hats or other product to the address indicated on your order confirmation. If no-one is available to take delivery of your order, our carrier may leave a card so you can pick-up your custom made Hats or other product from a third party address.

We will use our reasonable efforts to deliver your custom made Hats or other product to you within the estimated delivery time indicated on your order confirmation; however, we do not guarantee that we will deliver within this time frame. To the extent permitted by law, ANISS will not be liable for any delay or inability to deliver your order within the estimated timeframe.

Risk and Title in Direct Import Goods passes to you on the date and time of delivery of the goods to ANISS’s nominated delivery agent in the country of export.


As noted above, if your offer is accepted by ANISS in accordance with these Terms & Conditions and notwithstanding that the delivery of the relevant products to your nominated address will be arranged by ANISS, you will be considered the importer of record in respect of those products.

If your nominated address is within Australia, you hereby authorise DHL under the Customs Act 1901 (Cth) to act as your agent in respect of dealing with the Australian Customs and Border Protection Service in clearing the goods on your behalf, including, without limitation, making declarations on your behalf to Customs.


In respect of an order of Direct Import Goods, Taxes may be levied with respect to the goods by the destination country to which the goods will be delivered and/or the country from which the goods are shipped. ANISS will be the importer of record for the purpose of customs and border processing and, as the importer of the goods, we agree to pay such Taxes to the relevant authority in addition to your payment to us of the price. ANISS will also cover the delivery charge of the goods.

If the relevant authorities in your country ask you to pay taxes or duties when your Hats are delivered, please contact ANISS and we’ll rectify this for you.


Except as otherwise provided elsewhere in these Terms and Conditions or on the Website, anything that you submit or post to the Website and/or provide ANISS, including without limitation, hat designs, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, “Submissions”) is and will be treated as non-confidential and non-proprietary, and ANISS shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become the sole and exclusive property of ANISS. You also grant ANISS the right to publicly use the name that you include with any Submission when we refer to that Submission. You represent and warrant that you own or otherwise control all of the rights to any Submissions you make on the Website and that your use of your Submissions by ANISS will not infringe upon or violate the rights of any third party. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead ANISS or third parties as to the origin of any Submissions or Content. ANISS may, but shall not be obligated to, remove or edit any Submissions (including comments or reviews) for any reason.


Outbound links from this Website are provided for your convenience.

ANISS has not reviewed these websites in any great detail, and cannot vouch for the content on these pages. You agree to access these links entirely at your own risk.

You are welcome to link to the Website provided you do so tastefully. If we feel your link is not in good taste, or is damaging to our brand (beyond mere criticism), we reserve the right to withdraw the right to link to the Website. You agree to remove the offending link at this time.


You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of ANISS. Any unauthorised assignment shall be deemed null and void.

If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Neither our failure nor your failure to enforce any part of these Terms and Conditions constitutes a waiver of such Terms and Conditions. Such failure will in no way affect the right to later enforce a part of these Terms.

ANISS reserves the right to change the Terms and Conditions at any time.

No ANISS employee or agent has the authority to vary any of the Terms and Conditions.



ANISS shall not be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of ANISS, and ANISS will be entitled to a reasonable extension of time for the performance of such obligations.


Whilst every effort has been made to ensure the information contained within this Website is correct, ANISS makes no warranty as the accuracy, comprehensiveness, or correctness of any material, and provides all material on an “as is” basis.

ANISS, including our partners, directors, officers, shareholders, employees, agents, contractors, and other third parties associated with running the Website, to the maximum extent permitted by law, disclaim all liability and responsibility for any loss or damage that might be suffered by you or any third party caused by the Website or the products sold on it INCLUDING, WITHOUT LIMITATION, LOSS OR DAMAGE SUFFERED AS A RESULT OF NEGLIGENCE.


This contract will be governed by the laws of New South Wales, Australia. Any dispute arising out of your use of the Website, or the products purchased on it shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

If a provision of these Terms and Conditions is or becomes illegal, invalid or unenforceable that shall not affect the validity or enforceability of any other provision.


© Copyright 2014 ANISS Pty Ltd.

The contents of this website are protected by copyright law. Any personal and commercial copying, hiring, lending will constitute an infringement of copyright.